Tenant Case Manager
The Office of Councilmember Hugo Soto-Martínez is seeking a thoughtful, hard-working, and compassionate team member for the position of Tenant Case Manager.
To apply, visit: bit.ly/tenantcasemgr13
The ideal candidate will have:
- 2+ years of experience in tenant organizing, constituent services, OR case management
- Diligence, high ethical standards, focus, flexibility, a capacity for hard work, and a willingness to work closely with multiple team members
- An understanding of issues affecting tenants in Los Angeles and CD13, as well as the protections and resources available to tenants
- Experience working with government agencies and their staff to successfully address problems facing constituents
- A passion for supporting community, especially through anti-displacement or harm-reduction work
- Strong written and verbal communication skills
- Strong time management skills and ability to exercise time flexibility with weekly assignments
- Fluency in Spanish is preferred
Duties include, but are not limited to:
- Engaging directly with tenants by responding to and managing tenant cases, including those related to evictions, habitability issues, harassment, and departmental complaints– embodying a solutions-oriented and compassion-first demeanor throughout the work
- Logging daily updates on case progress through the CD13 case management system
- Engaging and maintaining effective relationships with City departments (especially the Los Angeles Housing Department), other agencies, and community-based organizations in order to successfully resolve problems facing tenants
- Constant collaboration with the rest of the Housing and Homelessness-Prevention team to case conference, identify trends in tenant issues, prioritize responses and resources, and collaboratively develop anti-displacement strategies and tactics
- Developing reports, protocols, and recommendations for the Housing and Homelessness-Prevention Director, as requested, on tenant case management, outcomes, resource referrals, and success stories
- Staying up to date on the shifting landscape of legal protections, tenant resources, and LA Housing Department’s and community partners’ protocols, programming, and services
- Working in collaboration with other CD13 teams, such as the field team, the homelessness team, and the organizing team
- Working with the communications team to develop and disseminate information to tenants about programs and resources available to them
The position is full-time and exempt from Civil Service. Salary range is $66,000-$75,000, commensurate with experience. To apply for the position, visit: bit.ly/tenantcasemgr13
In accordance with Los Angeles City Ordinance 187134, candidates must meet the minimum requirement of being fully vaccinated against COVID-19 or receive an exemption and report their vaccination status prior to being hired by the hiring City department. The ordinance is available at https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pd…;
The City of Los Angeles values diversity, equity and inclusion in its workforce. We encourage any and all qualified individuals to apply, regardless of their racial or ethnic background, sex, gender identity or any other protected background.